Comments on: In The Interest Of Preserving The Integrity Of Coffee http://www.brewed-coffee.com/coffee/in-the-interest-of-preserving-the-integrity-of-coffee/ Fri, 25 Jun 2010 12:30:53 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: dalesun http://www.brewed-coffee.com/coffee/in-the-interest-of-preserving-the-integrity-of-coffee/comment-page-1/#comment-381 dalesun Thu, 24 Jul 2008 21:07:48 +0000 http://www.brewed-coffee.com/?p=486#comment-381 Murky's owner now admits the policy is NOT about the coffee. In a discussion with me in the forums on CoffeeGeek, Nick Cho admitted that the main reason for the "no icing espresso" was not "Mostly for quality reasons," (the coffee) as he originally claimed, but to discourage the abuse of complimentary dairy products. Setting policies for stuff like this just prevents your employees from using and developing their own good judgment and communication skills. Coffee and customer are both important; choosing one at the expense of the other is foolish and unnecessary. Murky’s owner now admits the policy is NOT about the coffee.

In a discussion with me in the forums on CoffeeGeek, Nick Cho admitted that the main reason for the “no icing espresso” was not “Mostly for quality reasons,” (the coffee) as he originally claimed, but to discourage the abuse of complimentary dairy products.

Setting policies for stuff like this just prevents your employees from using and developing their own good judgment and communication skills. Coffee and customer are both important; choosing one at the expense of the other is foolish and unnecessary.

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